Exclusive Launch SALE

Policy Page

Terms & Conditions

1. General Information
Welcome to LEMI! These terms and conditions govern your use of our website and purchasing our products. By accessing and using our website, you agree to comply with these terms.

2. Contract Formation
When you place an order on our website, we send you an email acknowledging receipt of your order. This email does not constitute acceptance of your order. The contract between us is formed when we dispatch your items.

3. Your Rights as a Consumer
As a consumer in the EU, you have the right to return the goods within 14 days from the date of receipt, without any reason, under the EU Consumer Rights Directive. You will be entitled to a full refund, excluding the costs of return shipping, provided the items are in their original, unused condition.

4. Product Availability
We try to ensure that all items on our website are available for purchase. However, there may be occasions when we are unable to fulfill an order due to stock availability. In such cases, we will notify you and offer a full refund or suggest alternatives.

5. Pricing
All prices are listed in EUR and include VAT (Value Added Tax) at the applicable rate. Shipping costs will be added to the total at checkout.

6. Payment Methods
We accept the following payment methods:

  • Credit/Debit Cards (Visa, MasterCard, etc.)

  • PayPal

  • Bank Transfer (available on request)

7. Shipping & Delivery
Our shipping policies are as follows:

  • We offer worldwide shipping with various options depending on your location.

  • Delivery times vary depending on the shipping method chosen at checkout, but we strive to deliver all orders within 7-10 business days.

  • Once your order has been dispatched, you will receive a tracking number to monitor the status of your delivery.

  • Please ensure your shipping address is correct. We are not responsible for any delayed or lost packages due to incorrect addresses provided by customers.

8. Returns and Refunds

  • Right to Withdraw: As per EU law, you have the right to withdraw from your purchase within 14 days of receiving the items without giving any reason.

  • Return Process: To exercise your right to withdraw, contact us via email at lemi.thelabel@gmail.com  to initiate the return process. You will be responsible for the cost of returning the items.

  • Refunds: After we receive the returned items and verify that they are in original condition, we will process your refund. Refunds will be made to the original payment method within 14 days.

9. Privacy and Data Protection (GDPR Compliance)
We respect your privacy. All personal data provided will be processed in accordance with the General Data Protection Regulation (GDPR).

  • We will only collect and process personal data that is necessary for processing your orders and communicating with you.

  • Your personal data will not be shared with third parties except for the purposes of fulfilling your orders (e.g., shipping carriers).

  • You can request access to, correction, or deletion of your data at any time by contacting us at lemi.thelabel@gmail.com

10. Liability
We are not liable for any indirect or consequential losses or damages arising from the use of our website or our products. Your statutory rights remain unaffected.

Shipping Policy

1. Shipping Destinations
Worldwide shipping 

2. Shipping Times

  • Standard Shipping: Delivery typically takes 7-10 business days for orders within the EU.

  • International Shipping: Delivery times for international orders vary and typically range from 14-30 business days depending on the country.

3. Shipping Charges

  • Shipping costs depend on the destination and the weight of your order. You will see the shipping cost before completing the purchase at checkout.

4. Order Processing
We aim to process all orders within 1-2 business days. Orders placed on weekends or holidays will be processed on the next business day.

5. Tracking Your Order
Once your order has been shipped, you will receive an email with a tracking number to monitor the status of your delivery.

6. Customs Duties and Taxes
For international orders, customs duties and taxes may apply, depending on the destination country. These fees are the responsibility of the customer and will be calculated at the time of delivery.

7. Delays or Issues with Delivery
We work with trusted carriers to ensure timely delivery, but we are not responsible for delays caused by customs or other external factors. If there are any issues with your shipment, please contact us immediately, and we will work to resolve it.